F.A.Q

WHEN SHIPPING

WHEN CAN I EXPECT TO RECEIVE MY FOR VERONICA BAG PACKAGE— ARE THERE CURRENTLY PROCESSING OR SHIPPING DELAYS?

We are working closely with our external partners and carriers to ensure your Veronica Bag order can reach you as quickly as possible. See below for the most up-to-date information:

Estimated Shipping Time
United States: Standard: 1-3 Business Days

Worldwide: Standard 7-14 Business Days

WHERE DOES FOR VERONICA BAG SHIP?

Veronica Bag currently ships to the 50 states of the US. You may experience longer delivery times when shipping to Hawaii and Alaska.

We are working on bringing For VeronicaBag everywhere around the world. Tag us @veronicabagluxe to let us know where you live!

WHEN WILL MY ORDER SHIP?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 2 to 4 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

I'M HAVING PROBLEMS WITH THE TRACKING.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via contact@veronicabags.com. We can give you the inside info.

HOW CAN I EDIT MY SHIPPING ADDRESS?

If your order is shipping to an incorrect address, please email: contact@veronicabags.com.

PRODUCT

HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by email at contact@veronicabags.com.

ARE YOU CRUELTY FREE?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards.

CAN I SELL THE PRODUCTS ON MY OWN SITE?

Your purchase of Veronica Bags products is only for your personal use. By purchasing Veronica Bags products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

 

RETURNS & EXCHANGES

HOW DO I PLACE A RETURN OR EXCHANGE?

We're sorry you didn't love your Veronica Bags product. Please reach out to contact@veronicabags.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

HELP! I CAN’T FIND MY RETURN SLIP.

Don’t worry—Veronica Bags packages don’t include return slips. Just reach out to contact@veronicabags.com and we’ll help you place your return or exchange.

WHAT’S YOUR RETURN POLICY?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to contact@veronicabags.com.

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Gift cards are final sale.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Credit card refunds usually take 5-10 business days to appear on your statement.

HOW DO GIFT RETURNS OR EXCHANGES WORK?

If you were gifted Veronica Bags but it isn't what you had in mind, you can return your items for store credit. Please reach out to contact@veronicabags.com with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!

 

BILLING

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged as soon as your order is accepted and processed.

CAN I REMOVE A SAVED PAYMENT METHOD?

Of course! You can make this change on your Account page. If you need help, email us at contact@veronicabags.com.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Paypal, Visa, Mastercard, American Express, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

WHAT CAN I DO IF MY PAYMENT IS DECLINED?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.



VERONICA BAGS FAQ

HOW ARE VERONICA BAGS PRODUCTS DIFFERENT FROM OTHER PET BRANDS?

Our products reflect our belief that pet grooming should be simple, effective, good for your dog, and for the environment. Our formulas are designed specifically for your dog. They are meant to be touched, licked, traveled with, and shared, until their packages are crinkly and dirty and can literally give no more. They represent style and simplicity, and are the result of years of recommendations from people who love pets.

WHEN IS THE NEXT PRODUCT LAUNCHING?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

I HAVE A WEIRD QUESTION AND I WANT TO TALK TO A PERSON ABOUT IT.

We’ve got people who love that kind of thing. To ask us anything and get a quick, personal reply, email us contact@veronicabags.com. Don’t worry—we check it constantly.

ORDER QUESTIONS

HOW CAN I UPDATE MY ORDER?

Please email us at contact@veronicabags.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.

CAN I USE MULTIPLE PROMO CODES AT CHECKOUT?

You can use one promo code per order. If you’ve encountered two valid Veronica Bags promo codes during your travels through the Internet, please choose the one you want to use more.

CAN I USE A PROMO CODE ON TOP OF ANOTHER PROMOTION?

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

 

ORDER CANCELLATION

HOW CAN I CANCEL AN ORDER?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email contact@veronicabags.com and we’ll help find an alternative solution.

I ACCIDENTALLY CANCELED MY ORDER, CAN I RESUME IT?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. email: contact@veronicabags.com if you have any questions — we’re here to help.

I CANCELED MY ORDER, BUT I’M NOT SURE IT WENT THROUGH. CAN YOU CONFIRM IT HAS BEEN CANCELED?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at contact@veronicabags.com and we’ll take a look!

I DON’T SEE THE OPTION TO SELF-CANCEL! HOW CAN I CANCEL MY ORDER?

If you're unable to see the option to self-cancel, or if your order contains a gift card, please email contact@veronicabags.com as soon as possible (including your order number and cancel/change request) and we can help.